Returns & Refunds Policy
Due to the perishable nature of our chocolate, we generally cannot accept physical returns, but we are committed to making it right if your order arrives damaged or incorrect. If you are not 100% satisfied with your chocolatey delivery, please reach out to us within 14 days of receipt.
Inspect Your Haul
Check your chocolate bars immediately upon arrival for any signs of heat damage or shipping mishaps.
Snap a Photo
If things look a bit melty or broken, take a clear photo of the product and the packaging as evidence for our team.
Contact Our Choco-Champs
Email our customer service team with your order number and the photos attached so we can investigate the issue.
Sweet Resolution
Once approved, we will either send out a fresh replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing